Personalized Returns

Because personalized products are made from customer-supplied photos, we do not accept change-of-mind returns. If your item arrives damaged, misprinted, or incorrect, contact DINKMOSS with your order details and photos of the issue. We will arrange a free remake or refund when the problem is confirmed.

For any non-personalized items, reasonable general return conditions apply — see our Refund Policy for details.

To start a claim, use the Contact page and include your order number.